[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” custom_padding=”0px||0px||false|false” sticky_enabled=”0″][et_pb_fullwidth_slider _builder_version=”4.27.0″ _module_preset=”default” min_height=”692.3px” custom_padding=”10px||10px||false|false” link_option_url=”#contactform” hover_enabled=”0″ border_radii_image=”on|15px|15px|15px|15px” global_colors_info=”{}” sticky_enabled=”0″][et_pb_slide heading=”Streamline Business Communication with Leading IVR Service Provider” button_text=”Get a Free Consultation” button_link=”https://telephonyxpress.com/contact-us/” image=”http://telephonyxpress.com/wp-content/uploads/sites/6/2024/10/IVR-Setup-and-Optimization-scaled.jpg” _builder_version=”4.27.0″ _module_preset=”default” header_text_color=”#000000″ body_text_color=”#000000″ background_enable_color=”off” hover_enabled=”0″ global_colors_info=”{}” sticky_transition=”on” custom_button=”on” button_text_color=”#000000″ button_bg_color=”#FFFFFF” button_bg_enable_color=”on” button_border_color=”#000000″ sticky_enabled=”0″]
Telephony Xpress provides a professional IVR phone system to greet your callers and guide them to the right team based on the caller’s input.
[/et_pb_slide][/et_pb_fullwidth_slider][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”0|0px|0|0px|false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”27px|0px|1px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font_size=”24px” header_font_size=”40px” custom_margin=”28px||24px|||” global_colors_info=”{}”]
What is an IVR Service?
An interactive voice response system (IVRS) is an automated voice bot that greets the callers and routes the calls based on the caller’s DTMF choice.
Handle a large number of calls by integrating your telephony with a cloud IVR System. Avoid setup costs of Gateways, Servers, and Network Infrastructure.
[/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjU2ODk1In19@” button_text=”Get a Free Consultation” button_alignment=”center” _builder_version=”4.27.0″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_border_radius=”15px” button_icon=”=||divi||400″ custom_margin=”||||false|false” custom_padding=”|100px||100px|false|false” global_colors_info=”{}”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” header_font=”Raleway|900|||||||” header_text_align=”center” global_colors_info=”{}”]
Cloud Telephony Features To Match Your Business Needs
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”0|0px|0|0px|false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ custom_padding=”27px|0px|1px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Call Announcement” use_icon=”on” font_icon=”||divi||400″ _builder_version=”4.27.0″ _module_preset=”default” header_font=”Raleway|800|||||||” header_text_align=”center” body_text_align=”center” border_radii_image=”on|25px|25px|25px|25px” global_colors_info=”{}”]
Greet your callers with custom announcements which you want your callers to listen anywhere in the Call Flow.
[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Multi-level IVR” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.0″ _module_preset=”default” header_font=”Raleway|900|||||||” header_text_align=”center” body_text_align=”center” border_radii_image=”on|25px|25px|25px|25px” global_colors_info=”{}”]
You can configure multiple departments and sub-departments to server your business needs.
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Every call gets recorded and available for auditing & training. Listen & download anytime.
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Routes call to agents phones or voicemail based on time preference.
[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Custom Hold Tune” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.0″ _module_preset=”default” header_font=”Raleway|900|||||||” header_text_align=”center” body_text_align=”center” global_colors_info=”{}”]
Play a customized corporate jingle or a pre-recorded voice to your callers while you keep them on Hold
[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Blacklisting” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.0″ _module_preset=”default” header_font=”Raleway|900|||||||” header_text_align=”center” body_text_align=”center” global_colors_info=”{}”]
Block unwanted caller to prioritize important callers.
[/et_pb_blurb][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”2px||4px|||” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Call Forwarding” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.0″ _module_preset=”default” header_font=”Raleway|900|||||||” header_text_align=”center” body_text_align=”center” global_colors_info=”{}”]
Make your customers talk to right Agent by forwarding calls to Mobile & Landline phones.
[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Auto Reply SMS” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.0″ _module_preset=”default” header_font=”Raleway|900|||||||” header_text_align=”center” body_text_align=”center” global_colors_info=”{}”]
Send Auto reply SMS to the callers to automate the physical tasks. Ex. Contacts, Plans, Bill Details.
[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Call Flow” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.0″ _module_preset=”default” header_font=”Raleway|900|||||||” header_text_align=”center” body_text_align=”center” global_colors_info=”{}”]
Design Call Flow yourself with just a few clicks and change it whenever you require.
[/et_pb_blurb][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”4px||5px|||” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||8px|||” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Call Events & Alerts” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.0″ _module_preset=”default” header_font=”|700|||||||” header_text_align=”center” body_text_align=”center” global_colors_info=”{}”]
Setup alerts on call events like Agent missing a call, wrong DTMF input, Etc,.
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Check the call log to see who called when for what. Access recorded voice and notes for every call.
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Use Text-to-Speech to give your Announcements more professional touch. T2S engine supports both English & Hindi.
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Sticky Agent helps callers to reach the same Agent every time they ring the business phone.
[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Whitelisting” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.0″ _module_preset=”default” header_font=”Raleway|900|||||||” header_text_align=”center” body_text_align=”center” global_colors_info=”{}”]
Enable only selected callers to reach you by using Whitelisting. Also, design a separate IVR menu for premium customers.
[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Integrations” use_icon=”on” font_icon=”||divi||400″ _builder_version=”4.27.0″ _module_preset=”default” header_font=”Raleway|900|||||||” header_text_align=”center” body_text_align=”center” global_colors_info=”{}”]
Integrate with you favorite apps like Slack, Telegram, Google Hangouts, Zapier, Freshdesk and many more.
[/et_pb_blurb][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”5px||0px|||” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Automatic Call Distribution (ACD)” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.0″ _module_preset=”default” header_font=”Raleway|900|||||||” header_text_align=”center” body_text_align=”center” global_colors_info=”{}”]
Distribute your business calls based on business hours, a selected list, technical support level, IVR input, sticky agent and more.
[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Toll-free Numbers” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.0″ _module_preset=”default” header_font=”Raleway|900|||||||” header_text_align=”center” body_text_align=”center” global_colors_info=”{}”]
Get the toll-free numbers of your choice from a pool of numbers.
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Manage customer communication like a pro. Don’t let your customers reach you multiple times.
[/et_pb_blurb][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ module_id=”contact” _builder_version=”4.16″ custom_padding=”0|0px|0px|0px|false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ custom_padding=”0|0px|27px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”http://telephonyxpress.com/wp-content/uploads/sites/6/2024/10/Telecom-Call-Center-Management.jpg” alt=”Hosted IVR Service Provider” title_text=”Telecom-Call-Center-Management” align=”center” _builder_version=”4.27.0″ _module_preset=”default” module_alignment=”center” custom_margin=”20px||||false|false” custom_padding=”75px||||false|false” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_code _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”] hbspt.forms.create({ region: “na1”, portalId: “40048511”, formId: “8ffddd5c-6573-47c7-9218-e4d9a72a55f3” });[/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_pricing_tables featured_table_header_background_color=”#0b504d” featured_table_header_text_color=”#FFFFFF” header_background_color=”#0b504d” _builder_version=”4.16″ _module_preset=”default” currency_frequency_text_color=”#0b504d” price_text_color=”#0b504d” header_text_color=”#FFFFFF” price_font=”|700|||||||” currency_frequency_font=”|700|||||||” width=”100%” global_colors_info=”{}”][et_pb_pricing_table title=”IVR Nano” subtitle=”Designed for startups with basic requirements” currency=”$” per=”month” sum=”50″ button_url=”https://shoaibsheikh786.com/custom-services/tuneup/server-hardening/#contact” button_text=”Start Now” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” sticky_transition=”on”]
+ 1 Virtual Number
+ $10 Call Balalnce.
+ 5 Channels
+ 60 Seconds Pulse
+ 2 Agents
+ Call API Access
[/et_pb_pricing_table][et_pb_pricing_table title=”IVR Startup” subtitle=”Designed for startups with basic requirements” currency=”$” per=”month” sum=”80″ button_url=”https://shoaibsheikh786.com/custom-services/tuneup/server-hardening/#contact” button_text=”Start Now” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” sticky_transition=”on”]
+ 1 Virtual Number
+ $20 Call Balalnce.
+ 10 Channels
+ 60 Seconds Pulse
+ 4 Agents
+ Call API Access
[/et_pb_pricing_table][et_pb_pricing_table title=”IVR Basic” subtitle=”A fully comprehensive plan for any business size or needs.” currency=”$” per=”month” sum=”150″ button_url=”https://shoaibsheikh786.com/custom-services/tuneup/server-hardening/#contact” button_text=”Start Now” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” sticky_transition=”on”]
+ 2 Virtual Number
+ $40 Call Balalnce.
+ 20 Channels
+ 60 Seconds Pulse
+ 8 Agents
+ Call API Access
[/et_pb_pricing_table][et_pb_pricing_table title=”IVR Advanced” subtitle=”A fully comprehensive plan for any business size or needs.” currency=”$” per=”month” sum=”399″ button_url=”https://shoaibsheikh786.com/custom-services/tuneup/server-hardening/#contact” button_text=”Start Now” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” sticky_transition=”on”]
+ 10 Virtual Number
+ $100 Call Balalnce.
+ 50 Channels
+ 60 Seconds Pulse
+ 20 Agents
+ Call API Access
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Frequently Asked Questions
[/et_pb_text][et_pb_accordion _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”What is IVR System?” open=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]
An interactive voice response system (IVRS) is an automated bot that answers your phone call, asks you questions based on your enquiries, and responds to it using your keypad (DTMF).
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IVRS is of two types. First, Single Level IVR directly connects to an agent or calls an API on a DTMF input. Second, Multi-Level IVR redirects the caller based on language, branch, and department.
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Send an mail to info [at] telephonyxpress.com for one-on-one sessions to understand and build a customised IVRS for your business.
[/et_pb_accordion_item][et_pb_accordion_item title=”Can I have inbound and outbound on the same DID/ Virtual number?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]
Yes, the platform enables incoming and outgoing calls on the same DID/ Virtual number allotted to you.
[/et_pb_accordion_item][et_pb_accordion_item title=”What types of IVR features do you offer?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]
We have a bundle of features that you will benefit from in your day-to-day business operations. All the features are listed above.
[/et_pb_accordion_item][et_pb_accordion_item title=”Can I monitor my agent performance?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]
Yes, detailed agent monitoring dashboards are available and complete access will be provided
[/et_pb_accordion_item][et_pb_accordion_item title=”How will my data be secured?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]
The admin and agent access credentials are password protected and SSL encrypted.
[/et_pb_accordion_item][et_pb_accordion_item title=”How many channels would I need for the configuration?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]
An active channel is a live phone call, either an incoming call to an agent or an outbound call from an agent to a lead. SaleSquared offers a minimum of 5 channels, it can be increased up to 500 channels.
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