What is a Call Center Setup Service?
A call center setup service refers to a professional service that assists businesses in establishing and optimizing their call center operations. It includes various aspects such as designing the infrastructure, selecting the right technology, implementing necessary software and hardware, recruiting and training agents, and establishing effective processes and workflows.
Why Should I Consider Using a Call Center Setup Service?
Utilizing a call center setup service can provide several benefits. It ensures that your call center is properly designed and equipped to handle customer inquiries efficiently, resulting in enhanced customer satisfaction. It also saves you time and effort by outsourcing the complex setup process to experts who specialize in call center operations, allowing you to focus on your core business activities.
Is it Easy to Use for Manager and Agents?
Agents will need a training and then they will be good to go.
How Many Campaigns I Can Have on the Server.
No limitations on Campaigns, You can have as many as you want.
What Kinds of Campaigns are Supported?
Vicidial supports inbound, outbound and blended campaigns.
Can I make New Users, Campaigns, DIDs myself?
Yes ! I usually create templates for everything that you will need on regular basis. that way you can simply copy it within 10 seconds.
Can I Download Call Recordings?
Absolutely, You can access call recordings from the reports area and you can download it as well.
How much does a call center setup service typically cost?
The cost of a call center setup service varies depending on factors such as the size of your call center, the complexity of your requirements, the technology and infrastructure involved, and the level of support needed. It is best to request a quote and discuss your specific needs to get an accurate cost estimate tailored to your requirements.
Do call center setup service providers offer ongoing support and maintenance?
Yes, many call center setup service providers offer ongoing support and maintenance services. They can provide technical support, troubleshooting assistance, and regular maintenance to ensure that your call center operations run smoothly. This helps you address any issues promptly and ensures the continuous performance of your call center.